Frequently Asked Questions

A virtual assistant (VA) is a professional who provides remote administrative, creative, or technical support to individuals, entrepreneurs, or businesses.

You can hire a VA for a specific duration, such as a short-term project or covering a busy period. Alternatively, you can also establish an ongoing working relationship with a VA to provide continuous support and assistance as needed.

Working with us offers several benefits, such as increased productivity and efficiency, cost savings, flexibility, scalability, and the ability to focus on core business activities. We allow you to delegate time-consuming tasks and free up your time to focus on strategic priorities and personal life.

Virtual Assistants can handle a wide range of tasks, including administrative support, customer service, social media management, content creation, research, data entry, email management, travel arrangements, event planning, and more. The specific tasks depend on the Virtual Assistant’s skills and your needs.

Some key factors to ensure a successful working relationship:

  • Clearly communicate your expectations and provide constructive feedback to help improvement and that your needs are met.
  • Maintain regular communication channels to address questions, concerns, and provide updates.
  • Trust is key in any working relationship. Establish trust by delivering on your commitments and respecting the VA’s expertise and professionalism.

We utilize a range of communication tools that include email, phone calls, instant messaging, and video conferencing to maintain effective communication with our clients. 

We also offer the option of collaborating through shared platforms such as Trello or Asana, which allows us to monitor tasks and progress. Should you have a preferred communication tool, we are happy to oblige, but note that this may incur extra costs. 

Our priority is to ensure that we keep in constant touch with our clients, while also ensuring that we work collaboratively and efficiently.

We are committed to safeguarding your confidential information and maintaining its integrity. We prioritize data privacy and take necessary measures to ensure the security of all information. We will establish a clear communication channel with you to better understand your confidentiality requirements. 

We will respect your privacy needs and maintain the confidentiality of all data. Murphy & Dotter stands behind its commitment to conducting business with the highest degree of professionalism and confidentiality.

At Murphy & Dotter, we acknowledge and respect the individual requirements of each of our clients. This is why we provide tailored solutions designed to meet your specific needs, as well as the number of hours required each month. 

Our payment system applies a monthly retainer that is paid in advance of the designated month, ensuring that we make the most of the hours allocated. We understand the importance of your time and resources, and our team is committed to delivering top-quality work in a timely and efficient manner.

To ensure a smooth integration and understanding of your business, our retainer packages have a minimum commitment of 3 months. This allows us time for onboarding and any necessary training.

Any unused hours will not carry over into the following billing cycle, however, you have the option to either upgrade or downgrade your current package at your convenience.

We are generally flexible and understanding when it comes to changing or canceling tasks. However, it’s important that you communicate any changes as early as possible to allow the adjustment of workload and priorities accordingly.

Should you decide to cancel your services, we require a 30 days written notice. In the event that cancellation occurs during the 3-month commitment period, we will require the remaining balance to be paid in full. 

Our working hours are Monday to Friday between 09.00-17.00 CET (excluding local public holidays). 

If work is required outside of these hours, this needs to be communicated at least 48 hours in advance.

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